ATS Digital Services is a digital company that focuses on helping and supporting consumers in different parts of the globe with their technological issues. The idea of this company was created by Robert Deignan, its chief executive officer and co-founder whose goal is to assist customers that need assistance in tackling technological concerns remotely. The company’s services vary from general troubleshooting to handling connectivity issues, to name a few.
Robert Deignan was born in Florida. On a football scholarship, he joined Purdue University. He completed his studies at the University with a degree in Organizational Leadership. After a few years, Robert ventured into entrepreneurship by co-founding Fanlink Inc. However, he did not abandon his love for sports as he currently participates in offshore fishing competitions. He resides in Miami with his wife and son.
At an interview with IdeaMensch, Mr. Deignan states that the idea of ATS Digital Services was derived from the previous company that he and his business partners used to work for. While they worked at the Anti-Malware Software Company, they began experiencing technical issues as their software would not get installed on the machines of the users. They decided to put up a phone contact on their download page to enable users to communicate to them as this would help in the identification of the problem. After interacting with a number of people who had tried to download their product, they realized that Malware products were blocking the installation of their Anti-Malware Product.
Robert Deignan and his partners came up with a solution which was to have an in-house technical support agent remotely connected to the machine of the user to eliminate the Malware responsible for blocking the installation of the Anti-Malware software. This strategy was a success, and customers regained their trust in the company. They also began charging a fee for the remote services they offered. This is because this method was very effective for the removal of Malware, thus keeping the customer’s machine running efficiently. Robert Deignan and his partners saw a great business opportunity in utilizing remote connection technologies to assist customers in fixing their machines. Therefore, after leaving the Anti-Malware Software Company, they joined and created the ATS Digital Services.